Shipping policy
Last updated: September 2026
This Shipping Policy explains how orders are processed, shipped, and delivered by Moddify Tech Sp. z o.o.
1. Order Processing
Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
During high-demand periods, pre-orders, product launches, or holidays, processing times may be extended. If this happens, we will inform customers through the website or by email.
2. Shipping Methods
We use FedEx and DHL for international deliveries and InPost for deliveries within Poland.
Available shipping methods, prices, and estimated delivery times are shown during checkout and depend on the delivery address.
| Region | Standard Shipping | Priority Shipping |
|---|---|---|
| Poland | 1–2 business days | Subject to availability |
| European Union | 2–8 business days | 1–5 business days |
| United Kingdom | 3–5 business days | 1–2 business days |
| Norway and Switzerland | 3–5 business days | 1–2 business days |
| Islands and remote areas | 5–8 business days | Subject to availability |
Delivery estimates apply after dispatch and are not guaranteed. Delivery may be delayed by customs procedures, weather conditions, courier delays, or local disruptions.
Current shipping rates and more detailed delivery estimates are available on our Shipping and Delivery page.
3. Shipping Costs
Shipping costs are shown during checkout based on the delivery address and selected shipping method.
Additional shipping charges may apply to islands, remote territories, and special courier zones.
If the courier calculates a higher shipping cost for your address, we will contact you before dispatch. You may either pay the additional delivery cost or cancel the order and receive a full refund.
4. Tracking Information
Once an order has been shipped, the customer will receive a shipping confirmation email containing tracking information.
Tracking updates may take several hours to appear after the courier collects the shipment.
5. Pre-Orders
Products listed as pre-orders will be shipped according to the estimated availability date shown on the product page.
If an order contains both in-stock and pre-order items, the entire order may be held until all items become available unless agreed otherwise.
Availability dates and shipping estimates for pre-orders may change due to manufacturing or logistics circumstances outside our control.
6. Delivery Issues
Customers are responsible for providing a correct and complete delivery address.
If a shipment is returned because of incorrect address details, failure to collect the parcel, refusal to pay applicable customs charges, or repeated unsuccessful delivery attempts, additional shipping charges may apply to resend the order.
If a package appears lost or significantly delayed, please contact us at support@titantwoeurope.com.
We may open an investigation with the courier. Courier investigations can take several business days, depending on the carrier and destination.
7. Damaged Parcels
If a parcel arrives visibly damaged, please take photos before opening it, keep the parcel and all packaging materials, and contact us as soon as possible.
Damage claims may require the customer’s cooperation with the courier investigation.
8. Customs and Import Charges
Orders delivered outside the European Union may be subject to import VAT, customs duties, brokerage fees, or other local charges.
Where applicable, VAT may be collected during checkout. Any duties, taxes, or charges not collected during checkout may be charged by the courier or local customs authorities before delivery.
The customer is responsible for such charges unless explicitly stated otherwise during checkout.
9. Contact Information
Moddify Tech Sp. z o.o.
Karmelkowa 41, office 6
52-437 Wrocław
Poland
Email: support@titantwoeurope.com
Website: https://titantwoeurope.com